NOTICE: The OTTER system is being replaced by the new OTTER Engage system. The old OTTER system has been taken down on July 22, 2025 at noon.   Our office is not accepting UST permit requests or UST Registrations applications until the new system is live on July 28th at 8am.

The new OTTER Engage system can be accessed here: https://sfmengage.com.ohio.gov/.   We are going paperless! Only electronic submittals will be accepted (e.g. registrations, permits, payments, Corrective Action reports, etc.).   To renew UST registrations, apply for permits or owner transfers, make updates to your UST information, corrective action reports, or make a public records request, etc. in the new OTTER Engage site, you must first create an OHID account.

To create an OHID account, go to the new OTTER Engage site https://sfmengage.com.ohio.gov/.   Click ‘Register | Sign in’ in the top right to be redirected to the OHID site.   Click ‘Create account’.   Follow the 6 steps to create an OHID account.   Once your OHID account is created, login to our new OTTER Engage site, https://sfmengage.com.ohio.gov/ setup your profile, and proceed from there.